Job Title :-Business Analyst – Telco
Location :- Hatfield,UK
Exp:- 0 to 5Yrs
Package:- £40k - £85k pa + benefits
No of Opening :- 12
My client, a leading telecommunications firm listed in The Sunday Times Top 100 Employers is seeking a Business Analyst to work on a variety of projects in the B2B space. The Business Analyst will liaise with stakeholders identifying and developing technical and business requirements.
Business Analyst Core skills
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Strong facilitation and consensus building skills. Demonstrable experience running workshops to guide participants who hold strong and often differing perspectives to identify and develop areas of consensus
- Drive and challenge business units on their assumptions of how they will successfully execute their plans
- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Collaborate with developers and subject matter experts to establish the technical vision and analyse tradeoffs between usability and performance needs
Business Analyst desirable skills
- Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs
- Utilise his/her experience in using enterprise-wide requirements definition and management systems and methodologies
- Successfully engage in multiple initiatives simultaneously
- Work independently with users to define concepts and under direction of project managers
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Serves as the conduit between the customer community (internal and external customers) and the software development team; acts as the single point of contact through which all requirements flow
- Develop requirements specifications according to standard templates, using user friendly (natural) language
- Be the liaison between the business units, technology teams and support teams.
- Strong prioritisation skills: Ability to evaluate work pipeline to identify and progress those initiatives best aligned to business objectives
Skills/experience that is desirable
- Experience using group facilitation techniques to ensure positive outcomes using tools and techniques like ground rules, norming, issue parking, multi-voting, etc
- Project management skills and experience or certification (Prince2, PMP)
- Experience in customer service and/or service delivery operations
- ITIL concepts familiarity (or certification)
- Experience with Agile methodologies, SCRUM, Sprints (or at least exposure to these concepts)
- Exposure to CRM tools including but not limited to Salesforce.com, Siebel, Clarify, Vantive, or Remedy
- Experience working in environments that are ambiguous or undergoing ongoing change
- Exposure to Lean, Six Sigma or continuous improvement methodologies
Kalaanantarupah Consultants is acting as an Employment Agency in relation to this vacancy.
Kalaanantarupah Consultants is an Equal Opportunities employer; we welcome applicants from all backgrounds
Please send your cv to
kalaanantarupahconsultants@gmail.com / kconsultant.global@gmail.com
http://www.facebook.com/kconsultants
Cheers...
Thiyagarajakumar Ramaswamy
Director
KalaAnantarupah Consultants
www.kalaanantarupahconsultants.com
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